Recertify your social organic accounts and Business Hubs

This video shows how the recertification process works for your social organic accounts and Business Hubs and how to recertify them.

Key concepts

• The Recertification process enables L'Oréal to verify that your organic accounts and Business Hubs are configured and protected according to the company’s security guidelines.

• The social organic accounts and Business Hubs you must recertify are the following:

  • Meta (Instagram and Facebook)

  • TikTok

  • Pinterest

  • Snapchat

  • X (Twitter)

  • YouTube

• For more information about the recertification process, read the articles:

  • Simplify your account recertification process with Cerby

  • Recertification criteria for L'Oréal

IMPORTANT: Take into consideration the following notes:

• Only Owners of an account or business hub can recertify them.

• Collaborators or guest users can’t see the recertification page.

• If an account has multiple Owners , all of them can see the recertification page and complete it simultaneously.

• Currently, no summary screen displaying all recertified items and the progress of recertification is available. However, if you need a detailed report for your DMI or market accounts and business hubs, you can request an export from Cerby support at [e-mail].

• If you encounter any issues during the recertification process, feel free to contact Cerby support at [e-mail].